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ABOUT US

Karen Chang, Founder and Managing Director Umbrella Consulting Vancouver

OUR STORY

" I entered the ERP world by accident over 20 years ago when I graduated with my B.A. from the University of British Columbia and decided to look for a job in business. I started doing some bookkeeping for a client of a small consulting firm, and thus began my journey of learning about ERP systems. Since then, I have become passionate about helping companies maximize the use of their ERP systems to streamline business processes.

I started Umbrella Consulting because I genuinely love to help make people's work lives more efficient by simplifying and automating their business processes. But, I also want to debunk the belief that consulting is overrated. Consulting, authenticity and value CAN exist!"

Karen Chang, Founder and Managing Director of Umbrella Consulting

Karen is a 2021 Burnaby Business Excellence Awards Finalist for Businessperson of the Year.

OUR TEAM

Besides our obvious cute factor, our team members are friendly and down-to-earth individuals who love doing what they do. Our consultants have diverse skills and backgrounds, who together as a team are a driving force behind all projects presented to us. If you're looking for an authentic experience with passionate people, please contact us today. We'd love to chat with you!

 

PS. We're not actually cats. But you probably knew that. Click a kitty to reveal our true identities!

READY TO CHAT?

We would love to hear from you, anytime.

WHY UMBRELLA CONSULTING

HIGH PERFORMING DIVERSE TEAM

Our consultants have unique specializations and are highly experienced ERP experts. As an extremely team-oriented boutique consulting firm, we’re able to assist customers utilizing all of our dedicated team members. Larger firms typically assign one consultant per account, which limits the diverse talent that we can offer. ​

Without any organizational barriers, customers will benefit from our team of senior consultants, including the expertise of our Managing Director. The majority of our consultants have prior experience working at a larger firm so they will bring that expertise at a lower cost. In contrast, large firms establish seniority roles so you may be assigned a junior consultant for daily interactions. A senior consultant may only dedicate partial involvement in overseeing the project.

VALUE AND PRAGMATISM

Projects are completed faster and more efficiently. A smaller team may reflect a limit of resources, however, our core values lie in delivering customer service excellence so completing projects and resolving support issues are of top priority. The end results of our collaborative approach translate into direct savings for customers. 

Consulting fees are much more cost-effective with a comparable level of service. Customers will receive more value without compromising on quality.

TAILORED, INNOVATIVE SOLUTIONS

We can offer a more flexible, innovative and customized approach to finding solutions to a customer’s pain points and challenges at a more efficient pace. Large firms take a more general, one-size-fits-all approach with standardized services and hierarchical levels of approval.

BUILDING STRONG RELATIONSHIPS

We develop strong, long-lasting partnerships with our customers. Our team provides ongoing personalized and client-centred consulting long after ERP implementation, as businesses continue to evolve and grow.

JOIN OUR TEAM

At Umbrella Consulting, you will be surrounded by a supportive, tight-knit team of dynamic individuals in a diverse and inclusive company culture. If you are highly motivated, driven by customer satisfaction and excellent at building relationships, check out our job listings and apply today!

SYSPRO Consultant