ABOUT US
Our Story
Karen Chang, CEO and Founder of Umbrella Consulting
With over 25 years of experience, Karen began her career after earning a Bachelor of Arts in Sociology from the University of British Columbia. Her early accounting work at a small ERP consulting firm led her to pursue her CPA designation, blending her interests in finance and technology into a passion for helping companies optimize their ERP systems and streamline operations.
Recognizing a gap in authenticity and personalized service within the consulting industry, Karen founded Umbrella Consulting in 2019 with a clear mission — to build a company grounded in trust, collaboration, and delivery excellence. Under her leadership, Umbrella Consulting has grown rapidly, redefining what it means to be a consulting partner by proving that expertise, authenticity and customer value can truly coexist.
VISION STATEMENT
At Umbrella Consulting, our company vision is straightforward: Simplifying systems, empowering growth.
MISSION STATEMENT
Our mission is to develop meaningful partnerships and deliver best-in-class services and software solutions that support and empower our customers to use their business systems optimally and efficiently.
JOIN OUR TEAM
At Umbrella Consulting, you will be surrounded by a supportive, tight-knit team of dynamic individuals in a diverse and inclusive company culture. If you are highly motivated, driven by customer satisfaction and excellent at building relationships, check out our job listings and apply today!
Our Team
At Umbrella Consulting, we harness the power of our team’s diverse skills and backgrounds to deliver exceptional ERP consulting services. We understand that each client is unique, and our mission is to provide you with an authentic experience that resonates with your business goals. Our passion for our work is reflected in every project we undertake.
If you’re looking for true collaboration and insights from dedicated professionals, contact us today. We’re excited to partner with you!
Why Umbrella Consulting
HIGH PERFORMING DIVERSE TEAM
Our consultants have unique specializations and are highly experienced ERP experts. As an extremely team-oriented consulting firm, we’re able to assist customers by utilizing all of our dedicated team members. Larger firms typically assign one consultant per account, which limits the diverse talent that we can offer.
Without any organizational barriers, customers will benefit from our team of senior consultants, including the expertise of our CEO. The majority of our consultants have prior experience working at a larger firm so they will bring that expertise at a lower cost. In contrast, large firms establish seniority roles so you may be assigned a junior consultant for daily interactions. A senior consultant may only dedicate partial involvement in overseeing the project.
VALUE AND PRAGMATISM
Projects are completed faster and more efficiently. A smaller team may reflect a limit of resources, however, our core values lie in delivering customer service excellence so completing projects and resolving support issues are of top priority. The end results of our collaborative approach translate into direct savings for customers.
Consulting fees are much more cost-effective with a comparable level of service. Customers will receive more value without compromising on quality.
TAILORED, INNOVATIVE SOLUTIONS
We can offer a more flexible, innovative and customized approach to finding solutions to a customer’s pain points and challenges at a more efficient pace. Large firms take a more general, one-size-fits-all approach with standardized services and hierarchical levels of approval.
BUILDING STRONG RELATIONSHIPS
We develop strong, long-lasting partnerships with our customers. Our team provides ongoing personalized and client-centred consulting long after ERP implementation, as businesses continue to evolve and grow.