ABOUT US
OUR STORY
Karen’s professional career spans over 20 years. She began with a Bachelor of Arts degree in Sociology from the University of British Columbia, which then led her to an accounting role for a small ERP consulting firm and subsequently, her CPA designation. Her combined interest in finance and Information Technology flourished into a passion to help companies maximize the use of their ERP systems and streamline business processes.
Throughout her journey, Karen found that similar consulting firms lacked authenticity and failed to provide the value and personal attention that businesses deserved. Her vision was to establish her own consulting company that would underscore trust, collaboration and professionalism, as well as delivery and customer service excellence. Early 2019 marked the onset of Karen’s entrepreneurial journey as the CEO and Founder of Umbrella Consulting. Today, her company has proven to forge ahead as a fast-growing company and continues to debunk the belief that consulting is overrated. Her customer- and value-centric approach has been fundamental in affirming that consulting, authenticity and value CAN exist.
Karen Chang, CEO and Founder of Umbrella Consulting
2021 & 2022 Burnaby Business Excellence Awards Finalist for Businessperson of the Year.
OUR TEAM
Besides our obvious cute factor, our team members are friendly and down-to-earth individuals who love doing what they do. Our consultants have diverse skills and backgrounds, and together as a team are a driving force behind all projects presented to us. If you're looking for an authentic experience with passionate people, please contact us today. We'd love to chat with you!
We're not actually cats. But you probably knew that. Click a kitty to reveal our true identities!
WHY UMBRELLA CONSULTING
HIGH PERFORMING DIVERSE TEAM
Our consultants have unique specializations and are highly experienced ERP experts. As an extremely team-oriented consulting firm, we’re able to assist customers by utilizing all of our dedicated team members. Larger firms typically assign one consultant per account, which limits the diverse talent that we can offer.
Without any organizational barriers, customers will benefit from our team of senior consultants, including the expertise of our CEO. The majority of our consultants have prior experience working at a larger firm so they will bring that expertise at a lower cost. In contrast, large firms establish seniority roles so you may be assigned a junior consultant for daily interactions. A senior consultant may only dedicate partial involvement in overseeing the project.
VALUE AND PRAGMATISM
Projects are completed faster and more efficiently. A smaller team may reflect a limit of resources, however, our core values lie in delivering customer service excellence so completing projects and resolving support issues are of top priority. The end results of our collaborative approach translate into direct savings for customers.
Consulting fees are much more cost-effective with a comparable level of service. Customers will receive more value without compromising on quality.
TAILORED, INNOVATIVE SOLUTIONS
We can offer a more flexible, innovative and customized approach to finding solutions to a customer’s pain points and challenges at a more efficient pace. Large firms take a more general, one-size-fits-all approach with standardized services and hierarchical levels of approval.
BUILDING STRONG RELATIONSHIPS
We develop strong, long-lasting partnerships with our customers. Our team provides ongoing personalized and client-centred consulting long after ERP implementation, as businesses continue to evolve and grow.
JOIN OUR TEAM
At Umbrella Consulting, you will be surrounded by a supportive, tight-knit team of dynamic individuals in a diverse and inclusive company culture. If you are highly motivated, driven by customer satisfaction and excellent at building relationships, check out our job listings and apply today!
OUR PURPOSE
VISION STATEMENT
At Umbrella Consulting, our company vision is straightforward: Simplifying systems, empowering growth.
MISSION STATEMENT
Our mission is to develop meaningful partnerships and deliver best-in-class services and tailored business solutions that not only support, but empower our customers to use their ERP systems optimally and efficiently.